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We acknowledge the traditional custodians of the lands on which we work, the Darug, Gundungurra and Wiradjuri nations. We pay respect to past, present and future Elders, extending this respect to all Aboriginal people. We respect their continuing culture and the contribution they make to the life of our regions. EECLC is is committed to honouring Australian Aboriginal and Torres Strait Islander peoples’ unique cultural and spiritual relationships to the land, waters and seas and their rich contribution to society.

 

Blue Mountains Tenants Advice and Advocacy Service (BMTAAS) is a free, confidential service that assists tenants living in the Blue Mountains council area.

EECLC’s tenant advocates provide free tenancy services in the following areas:

  • Information and advice about your rights as a tenant.
  • Advocacy on your behalf in negotiations with your landlord or real estate agent.
  • Representation in the NSW Civil and Administrative Tribunal (NCAT).
  • Provides community education to tenants, community organisations and service providers on tenancy issues.

Please note: we require the full name of your landlord before we can provide tenancy advice.

How do I get tenancy advice?

BMTAAS provides tenancy advice by phone on set days and time. 

Call – 4704 0201

Mondays from 9.30-12.30pm
Tuesdays from 9.30-12.30pm

Messages can be left outside these times and will be attended to by the next available advocate.

EECLC tenant advocates also attend the NSW Civil and Administrative Tribunal (NCAT) at Katoomba courthouse every sitting day to provide duty advocacy to tenants involved in a residential tenancy matter before the Tribunal.

BMTAAS helps tenants living in:

  • Private rentals.
  • Social housing (Housing NSW or community housing).
  • Aboriginal housing.
  • Residential caravan parks.
  • Strata title units.

Your rights as a tenant:

As a tenant, you have legal rights. All residential tenancies in NSW are covered by the Residential Tenancies Act 2010. As a tenant, you have the right to:

  • Premises that are clean and fit to live in.
  • Privacy and full use of the property.
  • Reasonable security and locks.
  • Repairs carried out by the landlord in a reasonable time.
  • Reimbursement for any urgent repairs paid by you (up to $1000).
  • Receive valid rent increase and termination notices in writing.

Your responsibilities as a tenant include:

  • Paying rent on time.
  • Reporting repairs, preferably in writing.
  • Leaving premises in the same condition as when you first moved in.

BMTAAS can help with:

  • Starting a tenancy.
  • Rent disputes.
  • Bond disputes.
  • Repairs and maintenance.
  • Locks and security.
  • Termination notices.
  • Consumer, Trader and Tenancy Tribunal hearings.
  • Housing NSW appeals.
  • Landlord’s responsibilities.
  • Disputes with landlords and real estate agents.

Tenancy Information and Referrals

Tenant’s Union NSW
The Tenant’s Union has information about tenancy law in NSW as well as factsheets and sample letters.
www.tenants.org.au

NSW Civil & Administrative Tribunal (NCAT)

The NCAT is the Tribunal that hears tenancy disputes. Information about the NCAT process, hearing lists and details of the Tribunal.
www.ncat.nsw.gov.au

Share Housing Survival Guide (NSW) - http://sharehousing.org

Aboriginal Tenancy and Advocacy Services (ATAAS) - http://www.aho.nsw.gov.au/